Primary ticketing agency Skiddle clinched two honours at the recent Ticketing Technology Awards in Dublin.
The Preston-based company was the only double winner on the night, claiming the Moving On Up and Customer Service accolades.
“These awards mean an awful lot to us, because it really proves the direction we’re taking is the right one," said Skiddle co-founder Ben Sebborn. "We focused on the most important aspect of our business when we rebranded in 2016, customers, proving that ticketing doesn’t have to involve taking advantage of music fans.
"We’ve seen record growth since we introduced policies such as Re:Sell and Cool:Off, which shows that if you look after your customers they will, in turn, look after you. To then get a second award, just goes to show how much our way of thinking is shaking up the industry. And this is only the start of what we have planned.”
Skiddle's Customer Service award was in recognition of two marquee initiatives - Re:Sell and Cool:Off. Re:Sell has been used to tackle touting abuses in secondary ticketing, an issue while Cool:Off offered an industry first grace period of 72 hours for customers to change their mind about purchases.
Other winners on the night, which was held alongside the Ticketing Technology Forum, included Vibe Tickets' Luke Massie (Disruptor Of The Year), Wembley Stadium/3D Digital Venue, UK (Premium & VIP Ticketing Award) and former London Palladium box office manager Edwin Shaw (Lifetime Achievement Award). The full list of winners can be viewed here.
