The last 12 months in ticketing are best summed up by an Elvis Presley lyric: “A little less conversation, a little more action.”

With genuine progress made behind the scenes, for the first time in years the contentious secondary market hasn’t been the sector’s dominant talking point.

The seeds were sown in late 2018 when market leader Ticketmaster ditched its Seatwave and Get Me In! resale sites in favour of a new fan-to-fan ticket exchange, enabling fans to buy and ...