The company has issued the statement to "create some clarity for the disappointed and frustrated fans" and says that further investigations are being undertaken by festival organiser Baselogic and the venue - London Pleasure Gardens - along with other third parties.
The statement reads as follows:
Role of CrowdSurge
CrowdSurge was contracted by Baselogic (Bloc) to provide an ecommerce mechanic for the sale and promotion of a variety of ticket types from within The Bloc 2012 website. This involved CrowdSurge ...
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