In her 14 years as CEO, Kim Bayley has transformed the Entertainment Retailers Association from old school talking shop to a united promotional force. But she still wants her members, both digital and physical, to get more credit for the music industry revival. Music Week finds out what she has in store next…

When Kim Bayley left her steady job in investment banking to join what was then known as the British Association Of Record Dealers (BARD) in 2002, her ...